ptk99 Privacy Policy

Introduction and Scope of Policy

This Privacy Policy is issued by ptk99, an online casino and betting platform operating under international licensing. This document describes our data protection practices regarding information we collect from users of the platform at ptk99.one.

This Policy applies to all users who register an account, make a deposit, play games, interact with customer support, or use any service provided by ptk99. Every individual accessing this platform must be aged 21 and above.

We review and update this Privacy Policy from time to time to ensure it reflects current practices and relevant legal requirements. The effective date of the latest version is stated at the top of this document.

Information We Collect

ptk99 collects various categories of information to allow us to provide you with a secure, legally compliant and high-quality service. This information is divided into several main categories:

• Registration Information: Full name, date of birth, identity card number (MyKad), email address, mobile phone number and account information you provide when registering.
• Financial Information: Details of the payment methods you use — including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency — to process deposit and withdrawal transactions. We do not store full account numbers directly.
• Platform Activity Data: Game records, betting history, wagers placed, bonuses claimed and other account activity.
• Technical Data: IP address, device type, operating system, web browser, cookie data, access time logs and geolocation information at the country level.
• Communications: Correspondence between you and the ptk99 customer support team via live chat or email.

Purpose of Data Collection and Processing

All information we collect is used only for legitimate and necessary purposes. ptk99 processes your personal data on the following legal bases:

• Processing account registration, identity verification (KYC) and confirming that players meet the minimum age requirement of 21 years.
• Processing financial transactions including deposits and withdrawals using supported payment methods.
• Preventing fraud, money laundering and other illegal activities that breach our licensing conditions.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending promotional information, bonuses and special offers to players who have given their consent.
• Complying with legal obligations, reporting to licensing authorities and meeting regulatory requirements.
• Improving the platform, personalising the gaming experience and conducting internal statistical analysis.

Sharing and Disclosure of Information

ptk99 does not sell your personal information to any third party. However, in certain limited circumstances, we may share your data with the following parties:

• Payment Service Providers: Parties that process your financial transactions, including e-wallet providers, payment gateways and cryptocurrency platforms, only to the extent necessary to complete the transaction.
• Technology and Gaming Software Providers: Game software companies that supply the slots, live casino and sports products available on our platform.
• Licensing Authorities and Law Enforcement: When required by law, court order or official investigation, we will disclose the necessary information to the relevant parties.
• Business Partners: In the event of a merger, acquisition or asset sale, user data may be transferred to the new entity, subject to adequate notice and protections.

All third parties we work with are bound by strict data confidentiality obligations and are prohibited from using your information for any purpose other than what has been agreed.

Data Retention and Storage

ptk99 retains your personal information for as long as your account is active or as long as necessary to provide services to you. After account closure, we may still retain certain data for the period required by law or our licensing — particularly financial records and identity verification records — before it is securely deleted or anonymised.

Data that is no longer needed will be destroyed using secure methods to ensure no information is leaked after the retention period ends. You may contact our support team for enquiries specifically relating to the retention period of your personal data.

Cookie Policy

The ptk99.one website uses cookies and similar tracking technologies to improve platform functionality, analyse usage patterns and deliver more relevant content to you. There are several types of cookies we use:

Technical Data Security

ptk99 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure. These measures include:

• Data encryption during transmission using the latest SSL/TLS protocols for all communication between browser and server.
• Strict role-based access controls where only authorised staff may access user data, and only for legitimate purposes.
• Continuous monitoring for suspicious activity on the platform and real-time security threat detection.
• Regular data backups to secure, separate locations to ensure service continuity in the event of a technical disruption.
• Regular security training for all staff who handle user data to maintain awareness and best practices.

In the event of a data security breach that affects your rights and freedoms, ptk99 will take the necessary steps and notify affected users in accordance with our licensing obligations.

Child Protection and Age Restriction

The ptk99 platform is restricted to individuals aged 21 and above only. We do not knowingly collect or process personal information from individuals under the age of 21. We take steps to verify age during the registration process.

If we find that information has been collected from an individual who does not meet the age requirement, we will take immediate steps to delete that information and close the account in question. Parents or guardians with concerns about this matter may contact our customer support promptly.

Changes to the Privacy Policy

ptk99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or the technology we use. The latest version of the Privacy Policy will always be available on this page with an updated effective date.

For material changes that significantly alter how we handle your personal data, we will send you a notice via your registered email or through a prominent notice within our platform before the changes take effect. Continued use of the platform after the effective date is considered acceptance of the updated terms.